Pawtato Shipping Policy

Last updated: October 17, 2026

At Pawtato, we aim to make shopping for your dog's travel essentials simple and convenient. This policy explains our order processing, shipping methods, delivery estimates and shipping costs.

1. Shipping origin

Our current supplier ships eligible products from the United States. Product availability and shipping options depend on the supplier and the delivery address provided at checkout.

2. Shipping destinations

Shipping availability and rates vary by method.

Our supplier currently lists shipping to eligible destinations within the 50 United States, with certain exclusions:

• UPS: Available to the 50 states, excluding Alaska and Hawaii.

• Seller-selected shipping: Available to the 50 states, excluding Alaska, the District of Columbia and Hawaii.

• USPS: Available to the 50 states, excluding Alaska, the District of Columbia and Hawaii.

The shipping options available for your specific order will be confirmed at checkout.

3. Shipping methods, costs and estimated delivery

Our supplier currently provides the following shipping options for eligible US destinations:

Seller-selected shipping

• Shipping cost: Free shipping.

• Estimated delivery: 3–8 days.

• The shipping method is selected by the seller and cannot be chosen by the buyer.

• Exclusions: Alaska, the District of Columbia and Hawaii.

UPS

• Estimated delivery: 2–7 days.

• Shipping cost: US$8.43 for shipments within the first pound, plus US$1.06 for each additional pound.

• Exclusions: Alaska and Hawaii.

USPS

• Estimated delivery: 3–8 days.

• Shipping cost: US$8.43 for shipments within the first pound, plus US$1.06 for each additional pound.

• Exclusions: Alaska, the District of Columbia and Hawaii.

Shipping rates and availability may vary by product, shipment weight, destination and supplier terms. The final shipping charge, where applicable, will be displayed at checkout before you complete your purchase.

4. Order processing

Orders are subject to payment confirmation, stock availability and supplier processing. The delivery estimates above are supplier-provided shipping estimates and do not necessarily include order processing time.

We will provide tracking information when it is available for your shipment.

5. Delivery estimates and delays

Estimated delivery times are not guaranteed. Delays may occur due to carrier operations, weather, address issues, supplier processing or other circumstances outside our reasonable control.

If your order appears delayed beyond the expected delivery window, please contact us with your order number so we can investigate.

6. Tracking

Where tracking is available, tracking details will be provided once the shipment has been processed and the information is available.

Please allow time for carrier tracking systems to update after dispatch.

7. Address accuracy

Please ensure your shipping address is complete and accurate before placing your order. Contact us promptly if you discover an error.

We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

8. Returns and delivery issues

If your order arrives damaged, defective, incorrect or does not arrive, contact us via the support page.

For change-of-mind returns, please refer to our Return and Refund Policy. Any return fees and shipping costs will be handled in accordance with that policy and applicable consumer law.