Pawtato Terms of Service

Last updated: October 17, 2026

These Terms of Service govern your use of https://pawtato.store and purchases made through Pawtato. By using our website, you agree to these terms, subject to any rights that cannot legally be excluded.

1. Eligibility and use

You agree to use our website lawfully and to provide accurate information when placing an order. You must not misuse our website, interfere with its security, or attempt unauthorised access to its systems.

2. Products and availability

We aim to display product descriptions, photographs, colours and specifications as accurately as possible. Actual appearance may vary slightly due to screens, lighting or manufacturer changes.

Products are subject to availability. We reserve the right to correct errors, update listings and discontinue products where appropriate.

3. Prices and payment

Prices and available payment methods are displayed at checkout. Currency, taxes, shipping charges and other applicable costs will be presented as applicable before you complete your order.

You authorise the applicable payment provider to charge your selected payment method for the order total.

4. Orders and cancellations

Order confirmation does not guarantee acceptance if an item is unavailable, a pricing error has occurred, or a transaction appears fraudulent.

If we cannot fulfil an accepted order, we will contact you and arrange an appropriate refund where required.

Contact us promptly if you need to request a cancellation. We cannot guarantee cancellation once processing or dispatch has begun.

5. Shipping and delivery

Delivery estimates are estimates rather than guarantees unless expressly stated otherwise. Delivery times may be affected by supplier processing, carrier delays, customs or other circumstances outside our reasonable control.

See our Shipping Policy for further information.

6. Returns and refunds

Returns and refunds are governed by our Return and Refund Policy, subject to any mandatory rights under applicable law.

7. Product use and safety

You are responsible for selecting products appropriate for your pet and using them according to the manufacturer's instructions. Inspect pet accessories before use and discontinue use if a product becomes damaged or unsafe.

Do not leave a pet unattended with an accessory unless it is designed and confirmed to be suitable for that use.

Nothing in these terms excludes any product safety or consumer rights that cannot legally be excluded.

8. Intellectual property

Content on our website, including branding, text, graphics and original imagery, is owned by or licensed to Pawtato unless otherwise stated. You may not reproduce or commercially use our content without permission, except as permitted by law.

9. Limitation of liability

To the extent permitted by law, Pawtato is not liable for indirect or consequential losses arising from use of our website or products. Nothing in these terms excludes or limits liability where doing so would be unlawful, including applicable consumer guarantees and non-excludable statutory rights.

10. Website availability

We may update, suspend or discontinue parts of our website for maintenance, security or operational reasons.

11. Governing law

These terms are subject to applicable laws and any mandatory consumer protections that apply to your purchase. Nothing in this section removes rights you may have under the laws applicable to you.

12. Changes and contact

We may revise these terms by publishing an updated version on our website.